Shipping & Return Policy
Shipping policy:
Order processing:
Once your order is placed, we will begin processing it within 1-2 business days. Custom packaging orders may require additional time for design and production, and we will provide you with an estimated timeframe during the ordering process.
Shipping Methods:
We offer ground, expedited, and truck freight for pallet orders to accommodate your needs. The available options will be displayed in the checkout process, and you can choose the one that suits you best. Please note that the shipping costs may vary depending on the selected method and the destination. The carriers we currently use are UPS, USPS, FedEx, and Load Smart(pallets).
Delivery Time:
The estimated delivery time will depend on your location and the shipping method chosen. We strive to deliver your order within the specified timeframe. However, please note that unforeseen circumstances, such as weather conditions or carrier delays, may occasionally affect the delivery schedule.
Shipment Tracking:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Return Policy
Eligibility:
We take pride in the quality of our custom packaging products, and we strive to ensure your complete satisfaction. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order to initiate the return process.
Return Process:
To initiate a return, please contact our customer support team at admin@headiesupplies.com or call us at 617-906-8884 and we will guide you through the return process and provide you the necessary instructions and return label if applicable.
Return Shipping Costs
If the return is the result of an error on our end (defective or incorrect item), then we will cover the return shipping costs. Otherwise, shipping costs will be the responsibility of the customer.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund using the original form of payment method within 5-7 business days. Please note that the refundย amount may exclude any shipping charges paid during the original purchase.
Custom Orders:
Custom orders: Unless the items are deemed defective by both parties then the product cannot be returned. If you have questions or need assistance, please contact our customer support team at sales@headiesupplies.com. We are here to help!