Return Policy
Eligibility:
We take pride in the quality of our custom packaging products, and we strive to ensure your complete satisfaction. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order to initiate the return process.
Return Process:
To initiate a return, please contact our customer support team at [email protected] or call us at 617-906-8884 and we will guide you through the return process and provide you the necessary instructions and return label if applicable.
Condition of Returned items:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Please ensure that all components are included in the return package.
Return Shipping Costs:
If the return is the result of an error on our end (defective or incorrect item), then we will cover the return shipping costs. Otherwise shipping costs will be the responsibility of the customer.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund using the original form of payment method within 5-7 business days. Please note that the refund amount may exclude any shipping charges paid during the original purchase.
Custom orders:
Unless the items are deemed defective by both parties then the product cannot be returned. If you have questions or need assistance, please contact our customer support team at [email protected]. We are here to help!